General – There is currently no official directive regarding the avoidance of cultural events within the UK.
As always, caution and care should be exercised by all, and key advice to avoid the spread of the virus has been published on the NHS website. The NHS’ guidelines currently remain that most people can ‘go to work, school, and other public places’.
Please be assured that the health and safety of everyone who comes to Clonter is paramount, and we are following the Government guidelines and developments very closely. However we are asking everyone visiting or working in the building to stay aware of the latest advice from Government on Coronavirus.
Some tips for staying safe while visiting a theatre include:
- Take a packet of tissues into the performance and ensure they are readily available to catch a cold or sneeze during a performance, be prepared to offer them to fellow audience members around you who may not have one, and dispose of it in a bin at the soonest opportunity.
- If you don’t have access to tissues, use your sleeve rather than your hands.
- If you believe you might have Coronavirus, have recently visited a high-risk country within the last 14 days, or you’ve been in contact with someone with coronavirus, you should call 111, and DO NOT go to a theatre!
Refund/Exchange Policy – The Coronavirus issue is of course an ever-changing situation and we will continue to closely follow guidance from Public Health England. However, we wish to reassure anyone considering booking for an event that if the government instruct all theatres to close, you would receive a full refund from Clonter. If however you are feeling unwell or decide to exert extra precautionary action, and therefore self-select not to come, we would offer an exchange service as per our usual terms and conditions – see below.
What is Clonter doing about Coronavirus?
We are actively monitoring and following the latest advice from Government and Public Health England surrounding Coronavirus / COVID-19.
Are you open and performing as usual?
Based on the latest advice from Government on Coronavirus, we’re staying open and performing as scheduled.
If there are any future changes to our opening, we will update the website and notify ticket-holders.
What measures are being taken to reduce the risk of the virus spreading?
We have put a variety of different measures in place, which include providing hand sanitizer for everyone working in the building and providing the latest information to our staff and company.
We are and will continue to follow Government Guidance and take any further steps necessary as the situation changes.
Is it safe to attend cultural events?
Current Government advice is that it is safe for such events to go ahead, so we’re staying open and performing as scheduled.
If you’re attending, please make sure you’ve read the latest NHS guidance.
Are you offering refunds if I’m feeling unwell or I’m unable to travel?
We wish to reassure anyone booking for an event that if the government instruct all theatres to close, you would receive a full refund. If however you are feeling unwell or decide to exert extra precautionary action, and therefore self-elect not to come, normal terms and conditions will apply:
Exchange – Tickets cannot be exchanged for a different event, unless you are a Friend of Clonter. However where there is more than one performance of an event, tickets can be exchanged where available, up to 48 hours prior to an event. An Admin Fee of £3 per ticket would apply. Free for Friends of Clonter.
Refund – Tickets are non-refundable unless a show is cancelled.
What happens if I feel unwell when I am attending a performance?
If you feel unwell with Coronavirus symptoms inform the box office, leave the theatre, call the NHS 111 helpline and follow their advice.
Will I get updates about events I have booked for?
If there are any changes to a performance or event we are hosting, we will be in touch with you directly by email (or phone if we don’t hold an email address) as soon as possible.